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Consumer Education and Advocacy


This unit educates Maryland residents about various insurance products and explains to consumers their rights and obligations under the terms of their insurance policies. The unit travels to fairs, trade shows and other events across the state to provide educational materials to consumers. They answer questions on various insurance issues, including: automobile, homeowners, health and life insurance. The Commissioner and her staff also give presentations to community groups.

The unit also operates a Rapid Response Program. This program helps many consumers resolve property and casualty claims, such as auto and homeowners claims, quickly and without having to file a formal written complaint. Commercial lines policies can use the program, as well. The Rapid Response Program puts individuals who are having difficulty resolving a claim in touch with special representatives at participating companies in an effort to have problems resolved directly and quickly. Participation in the Rapid Response Program is voluntary and does not affect the consumer’s right to file a formal complaint.

For more information about the activities of this section, refer to:

Associate Commissioner 
    Joy Y. Hatchette